o999 Privacy Policy
– Your Data, Handled Right

01 Introduction

o999 (accessible at o999.wine) is committed to protecting the personal information of every player who uses our platform. We understand that trust is everything, especially when real money and personal details are involved. This Privacy Policy is written in plain English so that players in Pakistan can clearly understand what data we handle, why we handle it, and exactly what choices they have.

This policy applies to all services offered on o999.wine — including sports betting on Cricket, PSL, T20, and Football, casino games, slots, live casino, and the o999 mobile app. By creating an account or making a deposit, you confirm that you have read and agreed to this policy. If you do not agree, please do not use the platform.

o999 takes a minimal-data approach — we only collect information that is genuinely needed to operate your account, process your transactions in PKR, verify your identity, prevent fraud, and improve your experience on the platform. We do not collect data for the sake of it, and we do not sell your personal information to advertisers or unrelated third parties under any circumstances.

02 Data We Collect

The categories of personal data o999 may collect from you are as follows:

We do not collect sensitive personal data such as biometrics, health information, or religious beliefs. If at any time we need additional information beyond what is listed above, we will inform you of the reason before collecting it.

03 How We Use Your Data

Your personal data is used only for the purposes listed below. We do not use your data for any purpose that is incompatible with what is stated here without informing you first.

• Account management: To create, maintain, and secure your o999 account, including login authentication and account preferences.
• Transaction processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods.
• Identity verification: To comply with anti-money laundering (AML) and know-your-customer (KYC) requirements, and to verify that players are aged 18 or above.
• Fraud prevention and security: To detect, investigate, and prevent unauthorised account access, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns and fix bugs in order to improve the betting, slots, and live casino experience for all players.
• Responsible gaming: To monitor betting patterns and offer responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Promotional communications: To send you relevant offers, bonus updates, and platform news via email or SMS — only if you have not opted out. You can unsubscribe at any time from your account settings.

04 Payment Data & PKR Transactions

All transactions on o999 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, or a bank transfer, our payment processing partners handle the transaction. These partners are contractually required to handle your financial data securely and may only use it for the specific purpose of processing your transaction.

o999 does not store your full JazzCash PIN, Easypaisa wallet password, or banking passwords at any point. We store only the account reference or masked identifier needed to link a payment method to your o999 account for withdrawal routing.

• Payment data is encrypted in transit using industry-standard TLS encryption.
• Your full payment credentials are never visible to o999 support staff.
• If a withdrawal requires us to verify your payment method, we will request proof of ownership — not the full credentials themselves.

05 Data Sharing

o999 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive transaction data necessary to process your deposit or withdrawal. They operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: If we use a third-party KYC service to verify your identity documents, that provider receives only the documents and data required for the verification check. They are contractually prohibited from using your data for any other purpose.
• Game providers: Third-party slot and live casino studio providers may receive your account session data (not your personal identity details) to deliver their games within the o999 platform.
• IT and infrastructure providers: Hosting, database, and security service providers who operate the technical infrastructure of o999 may have access to data as part of their service. All such providers are under strict data processing agreements.
• Fraud prevention services: Where unusual account activity is detected, anonymised or pseudonymised data may be shared with industry fraud prevention networks to protect the platform and its players.
• Legal obligations: If required by a valid legal process, court order, or applicable regulation, o999 may disclose personal data to the relevant authority. We will inform you of such a disclosure where we are legally permitted to do so.

In all cases, data shared with third parties is limited to what is strictly necessary. We do not give any third party unrestricted access to your personal data, and we do not allow third parties to use your data for their own marketing purposes.

06 Cookies & Tracking Technologies

o999 uses cookies and similar technologies on o999.wine and the o999 app to make the platform work properly and to understand how players use it. Here is a plain breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your account preferences, and ensure your bet slip works correctly. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand which pages and features are used most, where players encounter errors, and how navigation flows across the site. The data is aggregated and does not identify individual players. This helps us improve the platform for everyone.
• Security cookies: These help us detect suspicious login attempts, identify devices associated with fraudulent activity, and protect your account from unauthorised access.
• Preference cookies: These remember settings you have chosen — such as language preference or your preferred deposit method — so you do not have to re-enter them every time.

o999 does not use third-party advertising cookies or tracking pixels that report your activity to ad networks or social media platforms.

07 Data Retention

o999 retains your personal data only for as long as it is necessary for the purposes it was collected, or as required by applicable financial and operational record-keeping standards. The following general retention periods apply:

• Account data: Retained for the duration your account is active, plus a reasonable period after closure to handle any outstanding disputes or queries.
• Transaction records: Deposit and withdrawal records, bet history, and bonus usage data are retained for a standard financial record-keeping period after your last transaction.
• Identity verification documents: Retained for the period required to support fraud prevention and dispute resolution. Documents are securely deleted once the retention period expires.
• Support communications: Chat logs and email correspondence with our support team are retained for a reasonable period to allow follow-up on open issues and to improve support quality.
• Technical and usage data: IP logs and session data are typically retained for a shorter rolling period and used primarily for security monitoring.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

08 Security Measures

Protecting your personal data and your o999 account is a priority. We apply the following security measures across the platform:

• TLS encryption: All data transmitted between your browser or app and o999 servers is encrypted using Transport Layer Security (TLS). This protects your login credentials, deposit details, and personal information from interception in transit.
• Secure password storage: Account passwords are stored using one-way cryptographic hashing. o999 staff cannot read your password — only you know it.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Support staff can see only the information required to assist with your query. Full financial and identity data is accessible only to authorised personnel with specific operational requirements.
• Fraud monitoring: Automated systems monitor account activity around the clock for signs of unauthorised access, unusual transaction patterns, and potential account compromise. Suspicious activity triggers an immediate review.
• Session security: Login sessions expire after a period of inactivity. You can also log out manually from any device at any time via your account settings.

09 Your Rights Over Your Data

You have meaningful rights over the personal data o999 holds about you. These rights can be exercised by contacting our support team directly. Here is what you can request:

• Access: You can request a summary of the personal data o999 holds on your account. We will respond within a reasonable timeframe and provide the information in a clear format.
• Correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. You can update basic contact details directly from your account settings, or contact support for more substantial changes.
• Deletion: You can request that your personal data be deleted. We will action this request where there is no overriding legal, fraud-prevention, or dispute-resolution reason to retain the data. Note that transaction records may need to be retained for the standard financial record-keeping period even after account closure.
• Restriction: You can ask us to limit how we use your data in certain circumstances — for example, while a correction request is being reviewed.
• Objection: You can object to specific uses of your data, including receiving promotional communications. Marketing opt-out can also be actioned immediately from your account settings without contacting support.
• Portability: You can request a copy of certain data you have provided to o999 in a structured, commonly used format.

To exercise any of these rights, contact our support team with your registered email address and the specific request. We will acknowledge your request promptly and aim to resolve it as quickly as possible. We will not charge a fee for reasonable data requests.

10 Minors

o999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we may request identity verification to confirm that a player meets the minimum age requirement.

If we discover that a player under 18 has successfully created an account, we will immediately suspend the account, freeze any balance, and securely delete the personal data collected in connection with that account, subject to any retention obligations related to the investigation itself.

If you are a parent or guardian and believe a minor has registered on o999, please contact our support team immediately with as much detail as possible. We take these reports seriously and will act on them promptly.

11 Policy Updates

o999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable requirements. When we make material changes to this policy, we will notify registered players by email and update the "last updated" date at the top of this page.

Your continued use of o999 after the effective date of any update to this policy constitutes your acceptance of the revised version. We recommend bookmarking this page and checking it periodically, especially if you use the platform regularly.

Minor clarifications, formatting updates, or corrections that do not change the substance of the policy may be made without advance notice, but will always be reflected in the updated date shown above.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team:

We aim to respond to all privacy-related queries within a few business days. For urgent account security concerns — such as suspected unauthorised access — please mark your message clearly so our team can prioritise it.